CHU, Macquarie Bank, SCA (Vic) Symposium 2021 



Day 1 For Principals, Senior Executives, and Operations Only


Tuesday, 23 November 2021

09:30am - 6:00pm

Venue: Caulfield Racecourse

Address: Gate 22 Station St, Caulfield East 


Dress Code: Smart Business Attire 


9:30am - 10:30am

Registrations open / Networking Opportunities 

Morning Tea

10:30am - 10:45am


MC, Clint Bizzell

Tim MacKenzie, National Segment Head – Strata, Business Banking, Macquarie Group Limited

Gregor Evans, President, SCA (Vic)​

10:45am - 11:30am

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11:30am - 12:05pm

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An opportunity for your business to assess your strata business impact and to look at certification as a business with commitment to sustainability development goals.  The session will highlight SCA (Vic) the new requirements and standards for business, how to implement internal initiatives, how to establish a sustainability subcommittee and learn about waste management and recycling in multi-unit developments

Sam Trowse, Project Lead (Land Use Planning), Waste & Resource Recovery Planning, Sustainability Victoria

Alex Smale, Training & Sustainability Manager, The Knight

Ethical Business Conduct in Strata (behaviour)

This important topic will analyse unethical behaviours and conduct within the Strata industry such as the procurement of services, handover of records and conflict of interest.  It will then be followed by a problem-solving discussion by a panel.

Alan Ferre, Regional Manager, CHU Underwriting Agencies Pty Ltd

Mark Lipshutz, CLP Lawyers

Peter Scott, SCA (Vic) Board Member 

12:05pm - 1:00pm

Lunch Break

1:00pm - 1:15pm

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Mental health in business Research 

An important business perspective regarding mental health at Macquarie Bank.  A summation of data and research will focus on what the organisation is implementing in this ‘space’ as well as considering the needs of employees.

Tim MacKenzie, National Segment Head – Strata Business Banking

1:15pm - 2:10pm

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Wellbeing in business, and goods HR practices to mitigate risks 

A Human Resource Management expert will present on both how to manage mental health in your business as well as how to implement effective Human Resource practices such as diversity and inclusion as well as preventing workplace psychological injury.

Helena Andrews, Human Resource Leader, Obvious Choice

2:10pm - 2:40pm

Different models for who SCA (Vic) represents

This discussion and workshop will debate issues such as the lot owner model, as well as who SCA (Vic) represents.

Julie McLean, Board Member, SCA. (Vic)

Nicholas Abbey, Strata Industry Advocate 

Afternoon Tea Break

2:40pm - 3:10pm

3:10pm - 3:40pm

Hon. Melissa Horne MP, Minister for Consumer Affairs, Gaming and Liquor Regulation 

Minister Horne will outline the status of play with the new OC legislation and provide the overview of the strata landscape as it stands in this year of continuing challenges. The Minister will also discuss how the new amendments to the OC Act will support us in meeting these challenges 

3:40pm - 4:45pm


Keynote Morris Miselowski - Futurist

Acclaimed global business futurist, in demand presenter and media commentator, Morris has been successfully diagnosing over the years, what the future will hold. He will be discussing the Strata management lessons learnt from COVID, the future of ‘living’, how Strata Managers will work in the future and what Strata Management will look like in 2030.

4:45pm - 5:00pm

Formal Close

MC, Clint Bizzell

Alan Ferre, Regional Manager, CHU Underwriting Agencies

5:00pm - 6:00pm

Networking Drinks and canapés in 1876 bar

CHU, Macquarie Bank, SCA (Vic) Symposium 2021



                                                                Day 2 For all Strata Professionals      


 Thursday, 2 December 2021

 8:00am - 6:00pm

Venue: Caulfield Racecourse

Address: Gate 22 Station St, Caulfield East 

 Dress Code: Smart Business Attire 


8:00am - 8:30am

8:45am - 9:00am

Registration and Exhibition Open


MC, Clint Bizzell

Alan Ferre, Regional Manager, CHU Underwriting Agencies

Gregor Evans, President, SCA (Vic)

Roslyn Zervos, Learning & Development Manager, SCA (Vic)

9:00am - 9:40am

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Managing Emergencies & Crisis in Strata 

Invaluable information will be presented regarding the duties of a strata manager, risk management processes, strata emergency plans, continuity planning and crisis management.

Dean Robertson, City of Melbourne

Move for Strata Manager Basics to Mezzanine Room

9:45am - 10:15am

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Strata Manager Basics

For entry level and new people. This session will outline the requirements of contracts, Practice Guidelines; how to use, the basics of reading plans (common & private property) and ethical practices.

John Botha, Director & Senior Strata Manager

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Leadership for Strata Managers

This session is for the more experienced manager and will highlight leading committees, building credibility, qualities of a leader and developing leadership skills.

Julie McLean, Board member, SCA (Vic)

10:15am - 10:35am

Morning Tea Break

10:35am -10:40am

Education Update 

10:40am - 11:35am

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Dealing with difficult and abusive customers

An area that can cause a great deal of stress to our members, where Monique will give insight on how to deal with difficult customers over the phone, face to face or via technology.  Strategies to assist regarding how to set boundaries while still managing to deliver excellent customer service.

Monique Richardson, Customer Service & Service Leadership Expert

Move for Early in Career to Mezzanine Room

11:40am - 12:20pm

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Dispute Resolution - Early in Career

You will learn in this session how to deal with complaints and the dispute resolution process, preparing and attending VCAT as well as the legislative changes of disputes.

Andrew Whitelaw, Director, Whitelaw Flynn Lawyers

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Dispute Resolution - For Senior Strata Managers

Dispute resolution advanced: The art of negotiation/mediation.  How you would mediate and negotiate (advanced skills).  The art of dealing with a dispute and what not to do at a VCAT.

David Leonard, Dispute Settlement Centre of Victoria (DSCV)

12:20pm - 1:15pm

Lunch Break 

1:15pm - 1:45pm

1:45pm - 2:45pm

Supporting each other and looking after your own wellbeing

Rae is a workplace wellbeing specialist, and an advocate for inspiring change around attitudes and behaviours associated with mental health.  She will be discussing strategies to assist in this area, within the workplace as well as personally.

Rae Bonney, Mental Health Collaborations

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Contract of Appointment

Explanation of the new contract as of December, 2021 and an opportunity to asks questions of our legal advisors. 

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Afternoon Tea Break

2:45pm - 3:25pm

3:25pm - 4:05pm

New legislation for Lot Liability 

Helping to prepare you on who to engage and how to determine lot liability and the newly changed terms of OC Subdivision Act.  This session will assist Strata Managers on who to engage and how to determine lot liability as well as discussion of the creation of titles and liabilities according to new legislation.

Tim Graham, Partner, Bugden Allen Graham Lawyers

Lachlan McCleary, Surveyor, Veris Australia

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4:05pm - 4:45pm

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Managing workloads and mass emails

In this session, learn about how to manage heavy workloads and mass emails.  Techniques will be shared regarding how to effectively reduce and manage time.

Mary O’Connor, Priority Management

4:45pm - 5:00pm

Formal Close

MC, Clint Bizzell

Tim MacKenzie, National Segment Head – Strata, Business Banking, Macquarie Group Limited

5:00pm - 6:00pm

Networking Drinks and canapés in 1876 bar BPG