Strata Management Practice Standard

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Strata Community Association (SCA) has developed a Strata Management Practice Standard (SPS), which is offered to SCA members as an opportunity to further their professional standing in the strata management industry.

The SPS is a voluntary practice standard for strata community management businesses, in relation to their own internal procedures as well as contractual relationships with strata communities.

Through an independent audited process, the SPS recognises businesses that have developed and adhered to documented internal processes, which are implemented to improve both client satisfaction and internal business processes.

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Why should a business consider SPS Certification?

Through the SPS program the Business will establish systems and procedures that will allow an increase in operation, customer satisfaction, productivity, and consistency in delivering service to their clients.

SPS Certification offers your business the following benefits:

  • A listing on the ‘Certified Members Directory’ on the SCA website that all enquirers to SCA are referred to when seeking a strata manager

  • Provides peace of mind for existing and prospective clients knowing the business’s policies, procedures and accounts are audited annually

  • Provides a beneficial training tool for employees, provides employee certainty and promotes retention

  • Reduces risk of professional indemnity claims

  • Provides a competitive advantage and point of difference

  • Use of the SPS Certified logo for marketing and promotion

The SPS addresses three areas:

  1. The strata management business (the Business)

  2. The relationship between the Business and a strata community

  3. Other procedures

View the brochure to find out how the SPS program works.