PROGRAM
CHU, Macquarie Bank, SCA (Vic) Symposium 2021
'THRIVING ON THE WAVE OF CHANGE'
Day 1 For Principals, Senior Executives, and Operations Only
Tuesday, 23 November 2021
09:30am - 6:00pm
Venue: Caulfield Racecourse
Address: Gate 22 Station St, Caulfield East
Dress Code: Smart Business Attire
9:30am - 10:30am
Registrations open / Networking Opportunities
Morning Tea
10:30am - 10:45am
Welcome
MC, Clint Bizzell
Tim MacKenzie, National Segment Head – Strata, Business Banking, Macquarie Group Limited
Gregor Evans, President, SCA (Vic)
10:45am - 11:30am
11:30am - 12:05pm
Sustainability
An opportunity for your business to assess your strata business impact and to look at certification as a business with commitment to sustainability development goals. The session will highlight SCA (Vic) the new requirements and standards for business, how to implement internal initiatives, how to establish a sustainability subcommittee and learn about waste management and recycling in multi-unit developments
Sam Trowse, Project Lead (Land Use Planning), Waste & Resource Recovery Planning, Sustainability Victoria
Alex Smale, Training & Sustainability Manager, The Knight
Ethical Business Conduct in Strata (behaviour)
This important topic will analyse unethical behaviours and conduct within the Strata industry such as the procurement of services, handover of records and conflict of interest. It will then be followed by a problem-solving discussion by a panel.
Alan Ferre, Regional Manager, CHU Underwriting Agencies Pty Ltd
Mark Lipshutz, CLP Lawyers
Peter Scott, SCA (Vic) Board Member
12:05pm - 1:00pm
Lunch Break
1:00pm - 1:15pm
Mental health in business Research
An important business perspective regarding mental health at Macquarie Bank. A summation of data and research will focus on what the organisation is implementing in this ‘space’ as well as considering the needs of employees.
Tim MacKenzie, National Segment Head – Strata Business Banking
1:15pm - 2:10pm
Wellbeing in business, and goods HR practices to mitigate risks
A Human Resource Management expert will present on both how to manage mental health in your business as well as how to implement effective Human Resource practices such as diversity and inclusion as well as preventing workplace psychological injury.
Helena Andrews, Human Resource Leader, Obvious Choice
2:10pm - 2:40pm
Different models for who SCA (Vic) represents
This discussion and workshop will debate issues such as the lot owner model, as well as who SCA (Vic) represents.
Julie McLean, Board Member, SCA. (Vic)
Nicholas Abbey, Strata Industry Advocate
Afternoon Tea Break
2:40pm - 3:10pm
3:10pm - 3:40pm
Hon. Melissa Horne MP, Minister for Consumer Affairs, Gaming and Liquor Regulation
Minister Horne will outline the status of play with the new OC legislation and provide the overview of the strata landscape as it stands in this year of continuing challenges. The Minister will also discuss how the new amendments to the OC Act will support us in meeting these challenges
3:40pm - 4:45pm
Keynote Morris Miselowski - Futurist
Acclaimed global business futurist, in demand presenter and media commentator, Morris has been successfully diagnosing over the years, what the future will hold. He will be discussing the Strata management lessons learnt from COVID, the future of ‘living’, how Strata Managers will work in the future and what Strata Management will look like in 2030.
4:45pm - 5:00pm
Formal Close
MC, Clint Bizzell
Alan Ferre, Regional Manager, CHU Underwriting Agencies
5:00pm - 6:00pm
Networking Drinks and canapés in 1876 bar
CHU, Macquarie Bank, SCA (Vic) Symposium 2021
'THRIVING ON THE WAVE OF CHANGE'
Day 2 For all Strata Professionals
Thursday, 2 December 2021
8:00am - 6:00pm
Venue: Caulfield Racecourse
Address: Gate 22 Station St, Caulfield East
Dress Code: Smart Business Attire
8:00am - 8:30am
8:45am - 9:00am
Registration and Exhibition Open
Welcome
MC, Clint Bizzell
Alan Ferre, Regional Manager, CHU Underwriting Agencies
Gregor Evans, President, SCA (Vic)
Roslyn Zervos, Learning & Development Manager, SCA (Vic)
9:00am - 9:40am
Managing Emergencies & Crisis in Strata
Invaluable information will be presented regarding the duties of a strata manager, risk management processes, strata emergency plans, continuity planning and crisis management.
Dean Robertson, City of Melbourne
Move for Strata Manager Basics to Mezzanine Room
9:45am - 10:15am
Strata Manager Basics
For entry level and new people. This session will outline the requirements of contracts, Practice Guidelines; how to use, the basics of reading plans (common & private property) and ethical practices.
John Botha, Director & Senior Strata Manager
Leadership for Strata Managers
This session is for the more experienced manager and will highlight leading committees, building credibility, qualities of a leader and developing leadership skills.
Julie McLean, Board member, SCA (Vic)
10:15am - 10:35am
Morning Tea Break
10:35am -10:40am
Education Update
10:40am - 11:35am
Dealing with difficult and abusive customers
An area that can cause a great deal of stress to our members, where Monique will give insight on how to deal with difficult customers over the phone, face to face or via technology. Strategies to assist regarding how to set boundaries while still managing to deliver excellent customer service.
Monique Richardson, Customer Service & Service Leadership Expert
Move for Early in Career to Mezzanine Room
11:40am - 12:20pm
Dispute Resolution - Early in Career
You will learn in this session how to deal with complaints and the dispute resolution process, preparing and attending VCAT as well as the legislative changes of disputes.
Andrew Whitelaw, Director, Whitelaw Flynn Lawyers
Dispute Resolution - For Senior Strata Managers
Dispute resolution advanced: The art of negotiation/mediation. How you would mediate and negotiate (advanced skills). The art of dealing with a dispute and what not to do at a VCAT.
David Leonard, Dispute Settlement Centre of Victoria (DSCV)
12:20pm - 1:15pm
Lunch Break
1:15pm - 1:45pm
1:45pm - 2:45pm
Supporting each other and looking after your own wellbeing
Rae is a workplace wellbeing specialist, and an advocate for inspiring change around attitudes and behaviours associated with mental health. She will be discussing strategies to assist in this area, within the workplace as well as personally.
Rae Bonney, Mental Health Collaborations
Contract of Appointment
Explanation of the new contract as of December, 2021 and an opportunity to asks questions of our legal advisors.
Afternoon Tea Break
2:45pm - 3:25pm
3:25pm - 4:05pm
New legislation for Lot Liability
Helping to prepare you on who to engage and how to determine lot liability and the newly changed terms of OC Subdivision Act. This session will assist Strata Managers on who to engage and how to determine lot liability as well as discussion of the creation of titles and liabilities according to new legislation.
Tim Graham, Partner, Bugden Allen Graham Lawyers
Lachlan McCleary, Surveyor, Veris Australia
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4:05pm - 4:45pm
Managing workloads and mass emails
In this session, learn about how to manage heavy workloads and mass emails. Techniques will be shared regarding how to effectively reduce and manage time.
Mary O’Connor, Priority Management
4:45pm - 5:00pm
Formal Close
MC, Clint Bizzell
Tim MacKenzie, National Segment Head – Strata, Business Banking, Macquarie Group Limited
5:00pm - 6:00pm
Networking Drinks and canapés in 1876 bar BPG